Surface Information to Lower Costs and Increase Satisfaction

The Fulfillment by Amazon reimbursements team challenged the Tauber team to improve sellers' visibility into the reimbursement process and to identify seller defects that lead to inventory discrepancies.

View team project summary

Student Team:
Panpan Huang – Master of Business Administration
Colin Tyrrell – Dual (Master of Business Administration and School of Information)
Ruqing Ye – EGL (BSE/BSE Industrial and Operations Engineering


Project Sponsors:
Jiagen Eep – Senior Product Manager
Eddie Iglesias – Senior Product Manager
Joop Varophas – Senior Product Manager
Akira Wada – Senior Manager


Faculty Advisors:
Jason Habeger – College of Engineering
Yan Huang – Ross School of Business

Project Photos