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Outbound Problem Solve Elimination

Amazon plans to open over 10 new Fulfilment Centers in the last two quarters of 2017 alone; with such rapid expansion, the need for robust processes against defects in customer order fulfillment has become more important than ever.

View team project summary

Student Team:

Anusha Gundra–MSE Industrial and Operations Engineering

Uygar Ozdemir–EGL (BSE & MSE Industrial and Operations Engineering)


Project Sponsors:

Dave Graybeal –Director, Quality, North American Customer Fulfillment (NACF)

Govind Singh–Principal Program Manager, Amazon Customer Excellence System (ACES) Quality


Faculty Advisors:

John Branch–Ross School of Business

David L Kaufman–College of Engineering