Project Showcase

The goal of the Dell project is to explore using conversational artificial intelligence to build a virtual assistant for handling product returns. The intended results are to increase operational efficiency by creating a 24/7 customer service option, to reduce waste in labor costs for basic return queries, and to drive a self-service adoption into the rest of the company. Dell asked the Tauber team to collect the necessary information, develop the code infrastructure, and create the machine learning models needed to accomplish this task.