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Boeing: Enabling a Low Cost Scalable Component Repair Supply Chain

Boeing Company Logo
2015

Student Team

  • Allison Holmgren – Master of Business Administration
  • Caroline Johnston – Master of Business Administration

Project Sponsors

  • Jody Franich – Director, Supplier Management, Commercial Aviation Services (CAS)
  • Jessica Kolta – Director Fleet Services, Flight Services & Digital Aviation, Supplier Management, CAS
  • Kris White – Supplier Management, CAS

Faculty Advisors

  • Prakash Sathe – College of Engineering
  • Eric Svaan – Ross School of Business

A Tauber team helped Boeing develop a scalable approach to managing component repair costs for its 787 GoldCare service. Interviews with internal teams and suppliers informed recommendations for standardized repair processes, supplier incentives, and cross-functional coordination. The team also supported a pilot and an internal repair cost management team to guide implementation.