Amazon’s PIT9 Sort Center in Imperial, Pennsylvania, processes more than 215,000 packages daily through a high-volume hybrid sortation and cross-dock operation. PIT9 has identified opportunities to close gaps across key cost, quality, and flow drivers, where even small improvements can translate into meaningful operational and financial impact.
Through this project, the Tauber team will work alongside frontline associates, operations leaders, and Amazon support teams to benchmark PIT9 against top-performing sites, assess the drivers behind performance gaps, and pilot data-driven solutions in the highest-priority process paths. Success will be measured by implemented improvements with quantifiable impact, supported by practical decision tools and operational playbooks that help sustain performance at PIT9 and inform improvement efforts across related upstream and downstream operations.
