Solutions Engineer

Tauber Institute for Global Operations
Date Posted: 
7/15/2019
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Details
Company Name: 
SkySpecs
Job Location: 
Ann Arbor , MI
US
Contact Name: 
Joe Ciliberti
Contact Email: 
joe.ciliberti@skyspecs.com
Job Description

ABOUT SKYSPECS

SkySpecs entered the wind energy industry in 2014 as an automated drone inspection company. After quickly earning a leading position in the United States and European markets, conducting over 21,000 onshore and offshore inspections for the biggest wind energy owners in the space, we grew our services and capabilities to offer a full-wrap operations and maintenance suite of solutions. What this means to the industry, is that we can now present multi-layered solutions to our customers that include analytics, wind turbine blade expertise, collaborative software to manage and analyze massive amounts of data, spot trends, create plans for high-cost repair campaigns, collaborate on complex projects, and – ultimately – reduce the cost and risk within the industry, making wind energy more attainable for the world. In the last 18 months, SkySpecs has tripled its staff, opened a new office in Amsterdam, moved to a new space in Ann Arbor, and welcomed several key players in the industry to our team. It’s been a thrilling ride, and we are poised for even more growth in the second half of 2019.

WHAT WE’RE LOOKING FOR

SkySpecs is seeking a Solutions Engineer who will work with customers and SkySpecs experts to deliver consulting project and analytic deliverables. You will participate in a variety of types of projects from ideation to delivery. You will work closely with customers to understand their unique renewable asset fleet management needs and provide data-driven and actionable insights based on those needs. You will also be responsible for responding to customer requests for information, data, and product support. In addition to working directly with customers, you will work with various SkySpecs teams to aid in the expansion of our solutions. The Solutions Engineer role will be billable to the customer, and you will be responsible for generating revenue through your consulting projects, as well as working on ad-hoc internal and non-billable projects.

REQUIREMENTS
● Demonstrated project experience in services, data analytics, implementation, or technical analysis projects
● Experience using business intelligence tools such as Sisense or Tableau to perform analysis on large datasets to drive business value
● Strong written, verbal, and presentation communication skills to both internal and external stakeholders
● Ability to manage your project tasks, timelines, and deliverables
● Project instincts that focus on delivering value to customers

Customer-focused with self-starter mentality
● BA/BS in Business, Engineering, or another technical/analytical field
● Willingness to travel up to 25%
● Based in the SkySpecs’ Ann Arbor office

NICE TO HAVE

● Experience delivering and managing data analysis projects that drive business value to enterprise, industrial, or commercial customers
● Engineering or business management consulting practice experience
● MBA or similar business-focused master’s degree
● Renewable or wind energy asset management experience

THE WORK

As a SkySpecs’ Solutions Engineer, your role is to work together with customers to maximize the value they derive from SkySpecs’ products and services. You will be responsible for executing projects for key customers, using their data and SkySpecs’ expertise, analytics, and BI tools. You will need to have a deep technical understanding of the SkySpecs products, as well as a big-picture understanding of the challenges that our customers face, and the technologies and methods needed to solve those challenges.

You will:
● Manage data collection, analysis, tracking, and execution projects timely, accurately and in a manner that exceeds customers’ expectations.
● Deliver analytic findings, presentations, and dashboards through SkySpecs’ Horizon platform focused on providing business value to customers.
● Talk to customers regularly to better understand their priorities and pain points, offering solutions and support whenever possible.
● Develop relationships with key customers and broaden adoption of our products within their companies.
● Answer customer support questions and work with customers to find resolution to their issues.
● Assist in QA of the software and documentation writing
● Work closely with Sales, Technical Sales, and Business Development roles to ensure customers’ understanding of the services and capabilities available to them and that their needs are being met and communicated.

YOU ARE …
● A motivated self-starter, able to prioritize, multitask, and operate in the fast-paced environment of a growth-stage company
● Comfortable creating processes and procedures where none may yet exist. Extremely focused on customer needs
● A strong verbal and written communicator 

PERKS YOU’LL RECEIVE

● A flexible work schedule and work environment
● The respect of your teammates regardless of department or skillset
● The option of working from home when it suits you and your team
● A fun, energetic, often zany workplace that is open and accepting of all interests
● A great downtown Ann Arbor office with access to coffee, shopping, bars, restaurants, etc.
● An open vacation policy (our policy is: Get your work done; be reliable; go above and beyond because you want to; and take rest and relaxation when you need it!).
● Medical, dental and vision insurance
● Compensated parking

HOW TO APPLY Please send your resume and cover letter to: jobs@skyspecs.com.

Closing Date: 
Position is open until filled