Admissions and Student Experience Manager

Tauber Institute for Global Operations
Date Posted: 
Company Name: 
University of Michigan
Job Location: 
Ann Arbor , MI
Contact Name: 
Diana Crossley
Contact Email:
Contact Phone: 
Job Description

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume.  The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening, Weekend, and Online formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

About the Institute
The Tauber Institute empowers outstanding graduate business and engineering students to solve complex operations and technology-based challenges through a multidisciplinary, action-oriented education in partnership with global firms and a dynamic community to create positive impact. Tauber students apply their talents to the broader challenges of business — leaders who can guide their companies through the vast changes ahead and help them emerge the victor. The Tauber Institute addresses career preparation issues from both a curricular and hands-on perspective, developing and implementing solutions in both channels. In addition, the Tauber Institute's LeadershipAdvantageSM Program and team project experience prepare students to hit the ground running upon graduation.

For more information about the Tauber Institute for Global Operations, please visit our website.

The University of Michigan College Of Engineering is one of the top engineering schools in the country. Eight academic departments are ranked in the nation's top 10 -- some twice for different programs. Its research budget is one of the largest of any public university. Its faculty and students are making a difference at the frontiers of fields as diverse as nanotechnology, sustainability, healthcare, national security and robotics. They are involved in spacecraft missions across the solar system, and have developed partnerships with automotive industry leaders to transform transportation. Its entrepreneurial culture encourages faculty and students alike to move their innovations beyond the laboratory and into the real world to benefit society. Its alumni base of nearly 70,000 spans the globe.

Purpose: Provide leadership, execute strategic planning and management of Admissions and Student Programming for the Tauber Institute for Global Operations. This position reports to the Managing Director of the Institute.

Contributes to our positive and inclusive work community by building trusting partnerships across the Business School and College of Engineering, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes.  Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.

Strategic Development and Management 
Provide leadership, execute strategic direction, and operational management of the admissions and student programming areas spanning both the Ross School of Business and the College of Engineering for the Tauber Institute. 
Analyze, compare, and recommend recruiting strategies targeting both domestic and international prospective students; make independent decisions to achieve short/long term recruitment and admissions goals.
Identify strategic relationships with the College of Engineering, Ross School of Business and other University partners to enhance mutual recruiting and admissions goals.
Strategically build and maintain Institute awareness at the College of Engineering and Ross School of Business and leverage connections that are mutually beneficial to support Institute growth and development.
Monitor enrollment trends and oversee enrollment projection process to ensure diversity of student body, high yield rates, and quality applicants.
Collaborate in developing, creating, and executing marketing plans designed to increase Institute visibility and effectively communicate information about the Tauber Institute, College of Engineering and Ross School of Business.
Manage the Institute’s scholarship strategy, allocation, distribution, and communication process to attract and retain high quality applicants.
Develop and grow relationships with industry representatives, alumni, and faculty to increase program awareness, improve educational program development, and promote professional development opportunities.
Develop and manage Admissions/Recruiting and Student Program budgets.
Recruitment and Admissions

Develop, implement, and administer student recruitment and retention plans for the Tauber Institute, complementing and enhancing College of Engineering and Ross School of Business goals.
Communicate recruiting status with Assistant Director to assist with team project planning.
Provide autonomous assessment and candidate evaluation of business and engineering graduate students through application review and individual interviews to enhance admissions decisions that reflect the Institute’s priorities and affect overall Institute operations. 
Develop and deliver presentations (regionally, on campus, and virtually) to prospective students which highlight the Institute’s value proposition and encourage enrollment.
Create and execute training programs for admissions volunteers (students, alumni, and industry representatives) to ensure their evaluation and representation is consistent and reflect Institute priorities.
Counsel students and potential students on educational planning to meet the requirements of the Tauber Institute as an overlay to their College of Engineering or Business School degree program.
Student Programming and Leadership Development 

Develop learning objectives that support relevant academic and professional development programming which promotes operations proficiency and leadership/teamwork skills based on student input and industry trends.
Analyze student feedback and past program feedback to identify new opportunities that will enhance programming initiatives and affect Institute success. 
Manage student mentorship/networking programs that engage both the student and alumni network and increase professional development opportunities for students.
Plan and execute the Institute’s leadership development program targeting graduate business and engineering students with an emphasis on leading and influencing organizations. 
Provide direct supervision to the Institute’s Student Program Coordinator and temporary staff who administer student programming, maintain student recorders, and advise Tauber Institute student groups.
Scholarship Management 

Work with Unit Financial Administrator to project available scholarship funding.
Develop scholarship recommendations to achieve admissions goals; collaborate with College of Engineering and Ross School of Business Admissions Offices to optimize graduate student scholarship awards to improve overall recruiting effectiveness.
Oversee the scholarship entry, notification, and reconciliation process; monitor commitments and spending targets.
Liaise with the Offices of Financial Aid at the College of Engineering and Ross School of Business to assure University need-based financial aid policies and procedures are coordinated with the Tauber Institute’s merit scholarship support.
Communicate with students regarding special concerns or requests related to scholarship support.
Develop and maintain scholarship process documents to serve as policy statements and procedural guides.

Required Qualifications*
Education/Experience/Special Knowledge/Skills 

> Four-year college: Bachelor’s Degree in Business, Engineering, Higher Education, or related field
> Minimum 5 years of demonstrated experience in higher education recruiting and admissions, or equivalent combination of education and related skills.
> Proven ability to build relationships with prospective and current students.
> Ability to clearly articulate the Tauber Institute’s value proposition to graduate students interested in the Ross School of Business and College of Engineering
> Demonstrated ability to collaborate with, and influence, Ross School of Business and College of Engineering Admissions officers.
> Ability to manage multiple projects and consistently meet deadlines.
> Strong organizational skills; strong attention to details.
> Ability to work independently and to exercise initiative.
> Ability to make decisions on behalf of the Institute.
> Team-oriented, flexible, and customer-service oriented manner.
> Proven ability to successfully interact with a diverse group of people
> Excellent communication skills (written, oral, and listening), diplomacy, discretion, and presentation skills.
> Ability to work effectively in a dynamic environment with multiple and sometimes conflicting priorities.
> Demonstrated excellent analytical, problem-solving and decision-making skills.
> Experience in strategic planning and execution.
> Proficiency in MS Office applications (Word, Excel, PowerPoint).  Excel experience should include data manipulation of large files.

Desired Qualifications*
Education/Experience/Special Knowledge/Skills 
> Master’s Degree in Business, Engineering, Higher Education, or related field.
> Ten years of experience including recruiting and student programming or equivalent combination of education and related experience required.

Additional Information
Physical Demands/Work Environment  > The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.> The person in this position routinely presents information at events> The person in this position occasionally moves through the facility to attend meetings/events and access files or information> The person in this position routinely moves materials weighing up to 20 pounds to campus locations or other venues for recruiting or alumni events.> May require work during early mornings, nights, and/or weekends> May require some travel (10%)

Michigan Ross values a culture of diversity, equity, and inclusion.  We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Application Deadline
Job openings are posted for a minimum of seven days.  The job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

Closing Date: 
Position is open until filled